Best AI Readiness Assessment Provider – Florida, 2025
Joel Frenette is a leading Human-Centric AI consultant and technology executive with over two decades of experience in IT innovation and digital transformation. As Chair of the AI Strategy Advisory Board at PeopleToGo, Inc.—one of Canada’s premier IT staffing firms—Joel drives the integration of ethical AI frameworks to elevate workforce efficiency without compromising the human element. He is also recognized for spearheading transformative AI initiatives at Florida Power & Light (FPL), where he led the implementation of Amazon’s AI suite to enhance customer service and agent experience in their call center. This included AI-driven real-time support, intelligent routing, and predictive analytics, setting new standards for service excellence. Joel’s career is defined by a commitment to responsible AI, empowering people and businesses to thrive through innovation. His work exemplifies how AI can be both high-tech and high-touch, ensuring sustainable, impactful outcomes across industries.
