SYSTERAL
SYSTERAL is a purpose-built IT service management platform headquartered in Folkestone, Kent, and developed by Youcall-it.com, a global IT services company with over 16 years of experience in managed workforce and service delivery. Born from the frustrations and realities of day-to-day IT operations rather than a boardroom concept, SYSTERAL was developed organically from real-world insights to solve the problems that businesses actually face.
The story of SYSTERAL begins with Youcall-it.com, founded in 2010 and now operating across 138+ countries. Over more than a decade and a half of delivering IT services globally, the team encountered the same inefficiencies time and again: fragmented workflows, disconnected vendor relationships, opaque procurement processes, and service delivery that lacked the structure and transparency that modern IT businesses require. Rather than accepting these limitations, the team built something better. SYSTERAL launched in 2023 as the answer to a question the industry had long needed to address: What does a truly unified, scalable, and intelligent IT service management platform look like?
SYSTERAL is structured around four core elements, each designed to address a distinct area of IT operations while working together as a seamlessly integrated whole.
The Marketplace Element is the commercial heart of SYSTERAL. Drawing on over 50,000 service and project requests managed through Youcall-it.com's global network, the Marketplace connects businesses with hundreds of verified IT service providers and clients worldwide. It supports both open, global procurement and private, invite-only vendor networks, giving organisations full control over their service supply chain. Membership tiers including Listed, Checked, and Verified provide scalable access, with Verified status delivering enhanced visibility and priority placement in search results, ensuring the right providers get found by the right clients.
The Service Element empowers organisations to manage IT service delivery, contracts, and projects with precision. From helpdesk ticket management to SLA oversight and project milestone tracking, it provides the structure and accountability that modern service delivery demands. Whether managing a small internal team or coordinating with a global network of providers, the Service Element ensures operations run smoothly and consistently.
The Connectivity Element addresses one of the most persistent challenges in IT management: vendor complexity. By centralising partner profiles and aligning vendor capabilities with organisational needs, it enables smarter vendor aggregation and more effective relationship management. Integrated directly with the Marketplace, the Connectivity Element ensures businesses can match their procurement needs with the right capabilities, at any scale, anywhere in the world.
The Inventory Element brings real-time visibility to asset management and supply chain operations. From tracking equipment and managing inventories to creating shipping notices and maintaining oversight of hardware across distributed environments, it gives IT teams the visibility they need to make informed decisions at every stage of the asset lifecycle.
Headquartered at the Glassworks in Folkestone, Kent, SYSTERAL is proud to be a Kent-based technology business making an impact far beyond its regional roots. From the Kent coast, the platform supports IT service providers and clients across 138+ countries, demonstrating that world-class service management innovation can originate and thrive from right here in the South East.
SYSTERAL's values of Transparency, Trust, Collaboration, Innovation, and Support are the operational principles that shaped every feature of the platform. The decision to build openly, to make the platform accessible to businesses of all sizes, and to design tools that genuinely reduce complexity reflects a philosophy at the core of everything SYSTERAL does: service management should empower people, not complicate their lives.
Winning IT Service Management Platform of the Year for Kent 2026 marks a proud milestone for the SYSTERAL team and a recognition of what becomes possible when a platform is built with purpose, shaped by experience, and designed with the people who use it genuinely in mind.
SYSTERAL - Service System For All
The story of SYSTERAL begins with Youcall-it.com, founded in 2010 and now operating across 138+ countries. Over more than a decade and a half of delivering IT services globally, the team encountered the same inefficiencies time and again: fragmented workflows, disconnected vendor relationships, opaque procurement processes, and service delivery that lacked the structure and transparency that modern IT businesses require. Rather than accepting these limitations, the team built something better. SYSTERAL launched in 2023 as the answer to a question the industry had long needed to address: What does a truly unified, scalable, and intelligent IT service management platform look like?
SYSTERAL is structured around four core elements, each designed to address a distinct area of IT operations while working together as a seamlessly integrated whole.
The Marketplace Element is the commercial heart of SYSTERAL. Drawing on over 50,000 service and project requests managed through Youcall-it.com's global network, the Marketplace connects businesses with hundreds of verified IT service providers and clients worldwide. It supports both open, global procurement and private, invite-only vendor networks, giving organisations full control over their service supply chain. Membership tiers including Listed, Checked, and Verified provide scalable access, with Verified status delivering enhanced visibility and priority placement in search results, ensuring the right providers get found by the right clients.
The Service Element empowers organisations to manage IT service delivery, contracts, and projects with precision. From helpdesk ticket management to SLA oversight and project milestone tracking, it provides the structure and accountability that modern service delivery demands. Whether managing a small internal team or coordinating with a global network of providers, the Service Element ensures operations run smoothly and consistently.
The Connectivity Element addresses one of the most persistent challenges in IT management: vendor complexity. By centralising partner profiles and aligning vendor capabilities with organisational needs, it enables smarter vendor aggregation and more effective relationship management. Integrated directly with the Marketplace, the Connectivity Element ensures businesses can match their procurement needs with the right capabilities, at any scale, anywhere in the world.
The Inventory Element brings real-time visibility to asset management and supply chain operations. From tracking equipment and managing inventories to creating shipping notices and maintaining oversight of hardware across distributed environments, it gives IT teams the visibility they need to make informed decisions at every stage of the asset lifecycle.
Headquartered at the Glassworks in Folkestone, Kent, SYSTERAL is proud to be a Kent-based technology business making an impact far beyond its regional roots. From the Kent coast, the platform supports IT service providers and clients across 138+ countries, demonstrating that world-class service management innovation can originate and thrive from right here in the South East.
SYSTERAL's values of Transparency, Trust, Collaboration, Innovation, and Support are the operational principles that shaped every feature of the platform. The decision to build openly, to make the platform accessible to businesses of all sizes, and to design tools that genuinely reduce complexity reflects a philosophy at the core of everything SYSTERAL does: service management should empower people, not complicate their lives.
Winning IT Service Management Platform of the Year for Kent 2026 marks a proud milestone for the SYSTERAL team and a recognition of what becomes possible when a platform is built with purpose, shaped by experience, and designed with the people who use it genuinely in mind.
SYSTERAL - Service System For All